Anyloan Australia

... Personal Finance & Business Loan Solutions

Home
Calculators
Personal Loan Calculator Car Loan Calculator Bike Loan Calculator Boat Loan Calculator JetSki Loan Calculator Caravan Loan Calculator Truck Loan Calculator Home Loan Calculator Business Loan Calculator Asset Lease Calculator
Sitemap
About us Privacy Contact us News Articles Podcast Broker login Affiliate program
Apply Now
Personal Loan Car Loan Bike Loan Boat Loan Truck Loan Home Loan Business Loan Other Loan

Anyloan Australia :: News

Share this news item!

NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The New South Wales (NSW) Government is taking robust measures to rectify years of unlawful merchant fee surcharges on customer transactions.

Despite ongoing legal concerns, these fees persisted for nearly a decade, a legacy of policy directives laid out by the former Liberal-National government.

During a review of the 2023-24 financial statements, the NSW Auditor-General highlighted the issue of unauthorized fee surcharges. The revelations were surprising, bringing the matter forcefully to the notice of the current administration.

For years, legal advice from the Crown Solicitor's Office, beginning in February 2016 through December 2022, consistently warned against the unlawful imposition of merchant fees by Service NSW. Despite such advice, over 92 million transactions incurred charges close to a whopping $144 million. The surcharges, conceptualized as cost recovery for transaction fees by payment providers, were initially sanctioned by NSW Treasury in 2012.

The spotlight is on mini transactions such as 30 cents for a driver's licence renewal, 29 cents for a marriage certificate, and a $1.92 fee to renew a small car registration. These seemingly small fees added up, creating a significant financial burden on the public.

With this information now public, the current government, led by the Minns Labor administration, has moved swiftly, creating a dedicated incident management taskforce to stem these unauthorized charges and to mitigate future occurrences.

Notably, customers affected by these charges are urged to register for updates regarding the government's corrective measures through Service NSW channels either online at the official website or via their service hotline.

The Ministers for Customer Service, Digital Government, and Finance, have sought an independent inquiry by requesting the NSW Ombudsman to investigate potential maladministration. The department's Secretary has also escalated the case to the Ombudsman and the Independent Commission Against Corruption, highlighting concerns over ignored legal advice.

A proactive approach by the new taskforce has successfully shut down over 80% of unlawful surcharges in Service NSW transactions and more than 90% of online payments. For now, all other remaining transaction fees, including those from in-person credit card terminals, are being rapidly phased out. To accommodate citizens, Service Centres are offering surcharge-free payment alternatives, such as cash payments.

Amid ongoing remedial undertakings, the NSW government has instructed all departments to audit their merchant fee practices by the end of November to ascertain legal oversight and compliance, echoing Minister for Finance Courtney Houssos’s comments: “Families, households, and businesses expect governments to act within the confines of the law.”

Minister Jihad Dib also emphasized the urgency, stating: “Our priority has been to halt these charges swiftly.” He underscored the ethical need for transparency regarding the past continuation of these fees despite the legal advisories.

Published:Monday, 4th Nov 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

NAB Continues to Dominate Australia's Expanding Business Lending Market

06 Mar 2026: Paige Estritori

The Australian business lending landscape has witnessed significant growth, with the total lending to non-financial businesses reaching $1.2 trillion as of January 2026. This marks a 9.3% increase over the year and a substantial 53.9% rise compared to January 2020, according to the Australian Prudential Regulation Authority (APRA). - read more

Westpac's Bold Move: Prioritising Business Lending in New Strategy

06 Mar 2026: Paige Estritori

In a significant transformation, Westpac Banking Corporation is undertaking a strategic shift to bolster its presence in Australia's business lending sector. The bank plans to replace traditional in-branch tellers with dedicated bankers specialising in home and business lending. This move is part of a broader initiative to enhance customer service and streamline operations. - read more

The Rise of Non-Bank Lenders in Australia's SME Financing Landscape

06 Mar 2026: Paige Estritori

The Australian small and medium-sized enterprise (SME) sector is experiencing a notable shift in financing preferences, with non-bank lenders gaining significant traction. This trend is driven by SMEs seeking more flexible and accessible funding options to support their growth ambitions. - read more

Australian Stock Market Achieves New Milestone with ASX 200 Record High

26 Feb 2026: Paige Estritori

The Australian Securities Exchange (ASX) 200 has reached a historic milestone, closing at a record high of 9,128 points. This remarkable achievement was primarily driven by robust performances in the consumer non-cyclicals and materials sectors. - read more

Reserve Bank of Australia Lifts Cash Rate to 3.85% to Combat Inflation

26 Feb 2026: Paige Estritori

The Reserve Bank of Australia (RBA) has announced a 25 basis point increase in the cash rate, bringing it to 3.85%. This decision reflects the central bank's commitment to addressing persistent inflationary pressures within the Australian economy. - read more

Click for more Finance News

Finance Articles

Smart Saving for Big Purchases: Training Your Dollars to Work Harder

With the rising costs of living and the all-too-familiar financial hurdles, saving for large purchases can seem like a daunting task for many Australians. From buying a new car to securing the deposit on a home, significant expenses require a level of financial commitment and foresight that goes beyond everyday spending. - read more

Investing in Your Future: Building a Solid Financial Plan

Investing in your future is not just a prudent choice; it’s a necessity, particularly in the context of Australia's dynamic financial landscape. Making significant purchases like a home or car, or even affording a dream holiday, requires a strategic approach to saving. Understanding the value of foresight and preparation is the first step toward making your financial dreams a reality. - read more

Top 10 Mistakes to Avoid in Loan Repayment in Australia

Navigating the complexities of loan repayments can be daunting, but understanding the components and their impact on our financial health is essential. In Australia, a wise approach to loan repayment not only alleviates financial strain but directly influences our credit scores and future borrowing capacity. - read more

Understanding Interest Rates: How to Get the Best Deal on Your Loan in 2024

As we step into the year 2024, the financial landscape continues to evolve, bringing to the fore the ever-critical subject of interest rates. For anyone considering taking out a loan, whether for a car, a home, or personal expenses, understanding the mechanics of interest rates is not just beneficial; it’s essential. - read more

Do You Qualify? Crucial Factors That Affect Your Loan Approval Odds

For Australians, the quest to secure a loan can be as nerve-wracking as it is pivotal. Whether it's to finance a home, car, or even to consolidate debts, the outcome can profoundly impact your financial trajectory. Acquiring loan approval is not merely about ticking boxes; it's about presenting a financial profile that reassures lenders of your capacity and commitment to repay. - read more

Need Help Finding a Loan?

Find out now if you qualify and compare rates, offers and options from multiple lenders - without a credit check!

All finance quotes are provided free (via our secure server) and without obligation.
We respect your privacy.

Knowledgebase

Mortgage Document:
The physical contract agreement that a Mortgagee (lender) enters into with a Mortgagor (borrower) outlining the precice terms of a mortgage loan.

This website is owned and operated by Clark Family Pty Ltd (ACN 010 281 008) as Trustee for the Clark Family Trust (ABN 35 957 893 714), 43 Larch Street Tallebudgera QLD 4228. Clark Family Pty Ltd is an Authorised Representative (AR 1298860) of Unique Group Broker Services Pty Ltd (AFSL 509434) for financial product referrals and an Authorised Credit Representative (ACR 401491) of Saccasan Pty Ltd (ACL 386297). Check our licensing details on the ASIC registers: Clark Family Pty Ltd ACR, Clark Family Pty Ltd AR, Saccasan Pty Ltd, Unique Group Broker Services.

IMPORTANT: We do not provide financial product advice or credit assistance. We act solely as an introducer and refer enquiries to licensed third-party intermediaries, insurers, and lenders - with whom you can then deal directly. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for validating the legitimacy of our referral partners, you should always verify the credentials of your financial adviser before proceeding with recommendations that they may present. Visit the ASIC website for further information.