NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices
NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices
The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
The New South Wales (NSW) Government is taking robust measures to rectify years of unlawful merchant fee surcharges on customer transactions.
Despite ongoing legal concerns, these fees persisted for nearly a decade, a legacy of policy directives laid out by the former Liberal-National government.
During a review of the 2023-24 financial statements, the NSW Auditor-General highlighted the issue of unauthorized fee surcharges. The revelations were surprising, bringing the matter forcefully to the notice of the current administration.
For years, legal advice from the Crown Solicitor's Office, beginning in February 2016 through December 2022, consistently warned against the unlawful imposition of merchant fees by Service NSW. Despite such advice, over 92 million transactions incurred charges close to a whopping $144 million. The surcharges, conceptualized as cost recovery for transaction fees by payment providers, were initially sanctioned by NSW Treasury in 2012.
The spotlight is on mini transactions such as 30 cents for a driver's licence renewal, 29 cents for a marriage certificate, and a $1.92 fee to renew a small car registration. These seemingly small fees added up, creating a significant financial burden on the public.
With this information now public, the current government, led by the Minns Labor administration, has moved swiftly, creating a dedicated incident management taskforce to stem these unauthorized charges and to mitigate future occurrences.
Notably, customers affected by these charges are urged to register for updates regarding the government's corrective measures through Service NSW channels either online at the official website or via their service hotline.
The Ministers for Customer Service, Digital Government, and Finance, have sought an independent inquiry by requesting the NSW Ombudsman to investigate potential maladministration. The department's Secretary has also escalated the case to the Ombudsman and the Independent Commission Against Corruption, highlighting concerns over ignored legal advice.
A proactive approach by the new taskforce has successfully shut down over 80% of unlawful surcharges in Service NSW transactions and more than 90% of online payments. For now, all other remaining transaction fees, including those from in-person credit card terminals, are being rapidly phased out. To accommodate citizens, Service Centres are offering surcharge-free payment alternatives, such as cash payments.
Amid ongoing remedial undertakings, the NSW government has instructed all departments to audit their merchant fee practices by the end of November to ascertain legal oversight and compliance, echoing Minister for Finance Courtney Houssos’s comments: “Families, households, and businesses expect governments to act within the confines of the law.”
Minister Jihad Dib also emphasized the urgency, stating: “Our priority has been to halt these charges swiftly.” He underscored the ethical need for transparency regarding the past continuation of these fees despite the legal advisories.
Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.
The Reserve Bank of Australia has released a new framework explaining how it would approach additional monetary policy tools if the cash rate were again pushed close to zero and the economy still needed support. While that may sound distant from today’s lending market, the document matters for borrowers because it clarifies how the central bank thinks about future credit conditions, lender funding costs and the transmission of lower rates through the economy. - read more
The latest Reserve Bank of Australia credit figures show borrowers are still leaning on finance, even as elevated interest rates continue to test household budgets and business cash flow. The April 2026 data points to a lending market that is not retreating, but becoming more selective, with business credit remaining the strongest area of growth. - read more
The Reserve Bank of Australia (RBA) has decided to maintain the official cash rate at 4.35% during its June 2026 meeting. This decision comes amidst a backdrop of economic uncertainties and persistent inflationary pressures. - read more
The Reserve Bank of Australia (RBA) has decided to maintain the official cash rate at 4.35% during its June 2026 meeting. This decision comes amidst a backdrop of slowing economic growth and persistent inflationary pressures. - read more
The Australian Prudential Regulation Authority (APRA) is currently reviewing the 3% serviceability buffer applied to mortgage lending, following a consultation period that concluded in early June 2026. This buffer requires lenders to assess borrowers' ability to repay loans at an interest rate 3% higher than the current rate, aiming to ensure financial resilience among borrowers. - read more
Debt management involves strategies and practices designed to help individuals control their debt and maintain a healthy financial standing. It includes everything from budgeting and tracking expenses to negotiating better terms with creditors and consolidating debts for easier repayment. - read more
For Australians, the quest to secure a loan can be as nerve-wracking as it is pivotal. Whether it's to finance a home, car, or even to consolidate debts, the outcome can profoundly impact your financial trajectory. Acquiring loan approval is not merely about ticking boxes; it's about presenting a financial profile that reassures lenders of your capacity and commitment to repay. - read more
Navigating the complexities of loan repayments can be daunting, but understanding the components and their impact on our financial health is essential. In Australia, a wise approach to loan repayment not only alleviates financial strain but directly influences our credit scores and future borrowing capacity. - read more
Acquiring a loan as a self-employed individual in Australia can often feel like navigating a labyrinth. Without the regular pay cheques and conventional financial documentation typically provided by salaried employees, self-employed Australians face unique challenges in proving their creditworthiness to lenders. - read more
Investing in your future is not just a prudent choice; it’s a necessity, particularly in the context of Australia's dynamic financial landscape. Making significant purchases like a home or car, or even affording a dream holiday, requires a strategic approach to saving. Understanding the value of foresight and preparation is the first step toward making your financial dreams a reality. - read more
Need Help Finding a Loan?
Find out now if you qualify and
compare rates, offers and options from multiple lenders - without a credit check!
All finance quotes are provided free (via our secure server) and without
obligation. We respect your
privacy.
Knowledgebase
Derivative: A financial security whose value is dependent upon or derived from an underlying asset or group of assets.
No comments yet. Be the first to share your thoughts.