Rethinking Financial Advice: The Shift to Episodic Engagement
Rethinking Financial Advice: The Shift to Episodic Engagement
The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
Amid evolving client expectations, the financial services sector is seeing a major shift in how Australians prefer to receive financial advice.
Emerging evidence suggests that episodic, one-time consultations are becoming more favored over traditional full-service options.
The 2024 edition of the Australian Financial Advice Report, spearheaded by Investment Trends, uncovers pivotal insights into consumer preferences. Out of the 21 million Australian adults assessed, nearly half-about 10.2 million-express their intent to consult financial advisors. Among them, the demand for episodic, issue-specific advice is on the rise, highlighting the importance of accessible and affordable financial counsel.
Interestingly, 22 percent of individuals (having no immediate plan to engage advisors and seemingly content with their current financial management), coexist with a significant 23 percent who face unresolved financial issues but are similarly not considering advice. In stark contrast, 1.5 million individuals currently receiving financial guidance reveal that more than 85 percent still encounter unmet advisory needs.
The widespread need for assistance spans various financial concerns. An impressive 16.4 million Australians voiced their interests in specific areas such as retirement finances (30 percent), structuring investments (30 percent), navigating tax concerns (27 percent), and home purchase strategies (25 percent).
As determined from the study, Australians value episodic financial advice, predominantly because it bears lower costs compared to comprehensive financial advisory services. Notably, financial guidance regarding inheritance and estate planning, home acquisition, and retirement strategies are top areas Aussies are willing to invest in, occasionally exceeding figures like $1,690, $1,270, and $970 respectively, for direct human advisory.
Olivia Beringer, Research Director at Investment Trends, underscores the shift, explaining: "It is abundantly clear that episodic financial advice-tailored to fit budgets and life circumstances-is what Australians want." She adds that as organizations adapt to this demand through innovative business strategies, the legislative alignment anticipated would further support this framework.
Moreover, Beringer highlights the crucial transition: "Australians are demanding advice that is both affordable and available when they need it. Our data highlights a clear opportunity to inject greater flexibility into the industry, enabling organisations to offer targeted services that directly address consumer needs."
This research further fortifies the concept of personalized financial planning, catering to unique life events instead of ongoing advisory relationships, as the newfound norm in the sector. The original insights and data were derived from the Australian Financial Advice Report presented by Investment Trends, which casts a spotlight on these evolving client paradigms.
Published:Monday, 9th Dec 2024 Source: Paige Estritori
Please Note: If this information affects you, seek advice from a licensed professional.
In the third quarter of 2025, investor lending in Australia reached a record-breaking $72 billion, marking a 12% increase from the previous quarter. This surge has prompted the Australian Prudential Regulation Authority (APRA) to implement new measures to mitigate potential risks associated with high levels of investor borrowing. - read more
The Australian Prudential Regulation Authority (APRA) has announced a significant policy change aimed at mitigating risks in the housing market. Effective 1 February 2026, APRA will implement a cap on high debt-to-income (DTI) home loans, limiting banks to issuing no more than 20% of new home loans with DTI ratios of six times or higher. This measure applies to both owner-occupier and investor loans, excluding new housing developments. - read more
The Australian business lending landscape has witnessed significant growth, with the total lending to non-financial businesses reaching $1.2 trillion as of January 2026. This marks a 9.3% increase over the year and a substantial 53.9% rise compared to January 2020, according to the Australian Prudential Regulation Authority (APRA). - read more
In a significant transformation, Westpac Banking Corporation is undertaking a strategic shift to bolster its presence in Australia's business lending sector. The bank plans to replace traditional in-branch tellers with dedicated bankers specialising in home and business lending. This move is part of a broader initiative to enhance customer service and streamline operations. - read more
The Australian small and medium-sized enterprise (SME) sector is experiencing a notable shift in financing preferences, with non-bank lenders gaining significant traction. This trend is driven by SMEs seeking more flexible and accessible funding options to support their growth ambitions. - read more
Smart borrowing is crucial for individuals and businesses in Australia to manage their financial goals effectively. With a well thought-out borrowing strategy, you can optimize your finances, minimize costs, and achieve your financial objectives. - read more
Personal loans are a financial tool that many young professionals consider when they need extra funds. Whether it's for consolidating debt, covering unexpected expenses, or making a big purchase, personal loans can provide the flexibility you need to manage your finances effectively. - read more
Financial health is a crucial aspect of overall well-being, particularly in the ever-evolving economic landscape of Australia. The capacity to manage personal finances effectively not only provides a sense of security but also opens doors to opportunities that might otherwise be out of reach. As such, mastering the art of money management is an indispensable skill for Australians from all walks of life. - read more
The loan approval process can often seem complex and daunting, but understanding what it entails is the first step toward boosting your chances. In essence, loan approval is the lender's process of assessing whether you are a viable candidate for the loan you have applied for. This involves evaluating your financial history, current financial status, and the potential risks involved in lending to you. - read more
Investing in your future is not just a prudent choice; it’s a necessity, particularly in the context of Australia's dynamic financial landscape. Making significant purchases like a home or car, or even affording a dream holiday, requires a strategic approach to saving. Understanding the value of foresight and preparation is the first step toward making your financial dreams a reality. - read more
Need Help Finding a Loan?
Find out now if you qualify and
compare rates, offers and options from multiple lenders - without a credit check!
All finance quotes are provided free (via our secure server) and without
obligation. We respect your
privacy.
Knowledgebase
Conventional Loan: A type of mortgage loan that is not insured or guaranteed by the government.
