Rethinking Financial Advice: The Shift to Episodic Engagement
Rethinking Financial Advice: The Shift to Episodic Engagement
2
The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
Amid evolving client expectations, the financial services sector is seeing a major shift in how Australians prefer to receive financial advice.
Emerging evidence suggests that episodic, one-time consultations are becoming more favored over traditional full-service options.
The 2024 edition of the Australian Financial Advice Report, spearheaded by Investment Trends, uncovers pivotal insights into consumer preferences. Out of the 21 million Australian adults assessed, nearly half-about 10.2 million-express their intent to consult financial advisors. Among them, the demand for episodic, issue-specific advice is on the rise, highlighting the importance of accessible and affordable financial counsel.
Interestingly, 22 percent of individuals (having no immediate plan to engage advisors and seemingly content with their current financial management), coexist with a significant 23 percent who face unresolved financial issues but are similarly not considering advice. In stark contrast, 1.5 million individuals currently receiving financial guidance reveal that more than 85 percent still encounter unmet advisory needs.
The widespread need for assistance spans various financial concerns. An impressive 16.4 million Australians voiced their interests in specific areas such as retirement finances (30 percent), structuring investments (30 percent), navigating tax concerns (27 percent), and home purchase strategies (25 percent).
As determined from the study, Australians value episodic financial advice, predominantly because it bears lower costs compared to comprehensive financial advisory services. Notably, financial guidance regarding inheritance and estate planning, home acquisition, and retirement strategies are top areas Aussies are willing to invest in, occasionally exceeding figures like $1,690, $1,270, and $970 respectively, for direct human advisory.
Olivia Beringer, Research Director at Investment Trends, underscores the shift, explaining: "It is abundantly clear that episodic financial advice-tailored to fit budgets and life circumstances-is what Australians want." She adds that as organizations adapt to this demand through innovative business strategies, the legislative alignment anticipated would further support this framework.
Moreover, Beringer highlights the crucial transition: "Australians are demanding advice that is both affordable and available when they need it. Our data highlights a clear opportunity to inject greater flexibility into the industry, enabling organisations to offer targeted services that directly address consumer needs."
This research further fortifies the concept of personalized financial planning, catering to unique life events instead of ongoing advisory relationships, as the newfound norm in the sector. The original insights and data were derived from the Australian Financial Advice Report presented by Investment Trends, which casts a spotlight on these evolving client paradigms.
Published:Monday, 9th Dec 2024 Source: Paige Estritori
Please Note: If this information affects you, seek advice from a licensed professional.
Macquarie Bank has been honored as the Investment Property Lender of the Year in Money magazine's 2025 Consumer Finance Awards. This accolade highlights the bank's commitment to providing flexible and tailored loan products for property investors. Find out now if you qualify and compare rates, offers and options from multiple lenders - without a credit check! - read more
The Australian mortgage market has witnessed a significant surge in refinancing activity, with nearly 100,000 loans refinanced in the June 2025 quarter. This marks the highest level since September 2023 and reflects homeowners' proactive responses to recent interest rate cuts by the Reserve Bank of Australia (RBA). Find out now if you qualify and compare rates, offers and options from multiple lenders - without a credit check! - read more
Recent data from the Australian Bureau of Statistics (ABS) reveals a significant uptick in investor activity within the housing market. In the third quarter of 2025, new investor loans increased by 13.6%, contributing to a 12.3% annual growth. This surge has propelled the total value of Australia's residential real estate to an unprecedented $12 trillion, effectively doubling its worth over the past decade. - read more
The Australian Prudential Regulation Authority (APRA) has announced a significant policy change aimed at mitigating risks in the housing market. Effective February 2026, APRA will implement a cap on high debt-to-income (DTI) home loans, limiting banks to issuing no more than 20% of new home loans with DTI ratios of six times or higher. This measure applies to both owner-occupier and investor loans, excluding new housing developments. - read more
In the first half of 2025, Australia experienced a remarkable 122% increase in sustainable loan issuance, a stark contrast to the 21% decline observed globally during the same period. This surge underscores Australia's commitment to environmental sustainability and the growing integration of green finance within the nation's financial sector. Find out now if you qualify and compare rates, offers and options from multiple lenders - without a credit check! - read more
For many Australians, taking out a loan is a key step towards achieving personal and financial milestones, whether it's purchasing a home, investing in education, or starting a business. However, the excitement of these life events can be overshadowed by the complexity of loan agreements. Understanding the terms of a loan is not just about ticking off legal requirements—it's about ensuring financial stability and making informed decisions that align with one's financial goals. - read more
Understanding your credit score is crucial, especially when you're looking to secure a loan. Whether it's for a home, a car, or personal use, a good credit score can make a significant difference in the type of loan you qualify for and the interest rates you'll be offered. - read more
When applying for a loan in Australia, it's essential to have a clear understanding of the loan application process. Whether you are applying for a home loan, personal loan, or business loan, knowing the necessary steps and having all the required documents ready can save you time and frustration. - read more
Personal loans have become an increasingly popular financial tool among millennials in Australia. As the cost of living rises and life goals such as buying a home or pursuing higher education loom on the horizon, personal loans offer a means to achieve these goals with more immediate access to funds. However, the array of options and terms can be bewildering, making it crucial for young adults to approach borrowing with a prudent mindset. - read more
As we step into the year 2024, the financial landscape continues to evolve, bringing to the fore the ever-critical subject of interest rates. For anyone considering taking out a loan, whether for a car, a home, or personal expenses, understanding the mechanics of interest rates is not just beneficial; it’s essential. - read more
Need Help Finding a Loan?
Find out now if you qualify and
compare rates, offers and options from multiple lenders - without a credit check!
All finance quotes are provided free (via our secure server) and without
obligation. We respect your
privacy.
Knowledgebase
Credit Utilization: The amount of credit you are using compared to the amount of credit available to you, typically expressed as a percentage.
