Anyloan Australia :: News
SHARE

Share this news item!

Banks Set for Major Refunds to Assist Struggling Customers

Banks Set for Major Refunds to Assist Struggling Customers

Banks Set for Major Refunds to Assist Struggling Customers?w=400
In a groundbreaking move, four prominent Australian banks are poised to return nearly $30 million to their low-income customers.
This significant refund follows an in-depth review by the Australian Securities and Investments Commission (ASIC).

This latest financial shake-up highlights how ANZ, Commonwealth Bank, Westpac, and Bendigo and Adelaide Bank have been charging excessive fees on accounts held by financially vulnerable customers. The ASIC findings revealed that these charges impacted around two million low-income Australians who were already struggling to make ends meet.

This revelation from ASIC puts a spotlight on the practices of major financial institutions and their handling of customer fees. Rather than offering support, these banks have been systematically profiting off those who can least afford it.

Jane Smith, head of customer relations at Consumer Advocacy Group, remarked on the critical nature of the refunds. "This reimbursement is not just monetary; it's about restoring trust. Customers deserve fairness from their banks, which includes not taking advantage of their financial status."

Importantly, this review by ASIC prompts a broader conversation about banking practices and financial equity. Are banks committed to adapting their policies to better serve low-income customers in the future, or is this a one-time restitution?

There are some steps that customers can take following this review to ensure they are not being unduly charged by their banks:

  • Review Account Statements: Regularly examine your bank statements for unexpected or hidden fees.
  • Inquire About Low-Fee Accounts: Ask your bank if they offer accounts with lower fees tailored to your financial situation.
  • Financial Counseling: Seek professional advice for managing and minimizing banking costs from reputable financial counselors.

For regulatory bodies like ASIC, this incident reinforces the importance of their oversight in ensuring fair banking practices. It also sends a clear message to banks that customer welfare should always be their top priority.

As these banks proceed with issuing the refunds, it remains to be seen how they will rectify these practices moving forward. The need for more stringent regulations and scrutiny is evident, and it's essential for both customers and watchdogs to maintain vigilance.

This article echoes insights from an original piece published by The West Australian, featuring the in-depth findings of Cheyanne Enciso.

Published:Monday, 15th Jul 2024
Source: Paige Estritori

Share this news item:

Finance News

Increasing Number of Qualified Financial Advisers Opt Out of Practice Increasing Number of Qualified Financial Advisers Opt Out of Practice
11 Jul 2025: Paige Estritori

Recent analysis from WealthData indicates a growing trend among financial advisers in Australia, where a significant portion of those who have successfully passed the financial adviser exam are opting not to practice. As of now, 5,096 individuals, representing 33.31% of active advisers, have chosen not to proceed into practice after passing the exam—up from 28.36% a year prior. - read more
Melbourne's Housing Market: A Prime Opportunity For Buyers Melbourne's Housing Market: A Prime Opportunity For Buyers
11 Jul 2025: Paige Estritori

The Reserve Bank of Australia (RBA) recently surprised many by maintaining the interest rate at 3.85%, against expectations of a cut. This decision is seen as a measure to continue moderating inflation, but it simultaneously delays potential spikes in the housing market, providing a favorable window for prospective homebuyers. In particular, Melbourne's current market presents significant value, offering a promising opportunity for those looking to enter the property market. - read more
Improving EOFY Planning: The Call for ATO Portal Access for Advisers Improving EOFY Planning: The Call for ATO Portal Access for Advisers
09 Jul 2025: Paige Estritori

In a recent discussion, James O'Reilly, Director and Financial Planner at Northeast Wealth, underscored the benefits that could come from granting financial advisers access to the Australian Taxation Office (ATO) portal. Speaking on The ifa Show, O'Reilly proposed that this access would significantly simplify the services financial advisers provide to clients, particularly at tax time and the end of the financial year (EOFY). - read more
RBA Holds Rates Steady, Shocking Markets and Shifting Economic Expectations RBA Holds Rates Steady, Shocking Markets and Shifting Economic Expectations
09 Jul 2025: Paige Estritori

The Reserve Bank of Australia (RBA) has decided to keep the official cash rate steady at 3.85%, taking many by surprise after expectations of a 25-basis-point cut had built up in financial circles. This unexpected move comes amid recent data indicating easing inflation and weaker than anticipated economic growth, conflicting with prior predictions of a cut. - read more
RBA to Continue Interest Rate Cuts Amid High Unemployment RBA to Continue Interest Rate Cuts Amid High Unemployment
08 Jul 2025: Paige Estritori

The Reserve Bank of Australia (RBA) is anticipated to maintain its trajectory of incremental interest rate reductions, according to insights from leading financial analysts at ANZ. Recent data from the ANZ-Indeed Australian Job Ads series revealed a rise from 114.8 in May to 116.9 in June, suggesting a potential rebound in job advertisements after previous declines. Despite a stable unemployment rate and hours-based underutilisation rate since mid-2024, the Australian labour market remains strained. - read more


Finance Articles

Loan Management Tips for Australian Freelancers and Self-Employed Loan Management Tips for Australian Freelancers and Self-Employed
Freelancers and self-employed individuals in Australia often navigate a unique set of financial challenges. The unpredictable nature of income can make budgeting and long-term financial planning more difficult compared to those with a steady paycheck. As work comes and goes in fluctuating cycles, financial stability can sometimes feel elusive. - read more
Investing in Your Future: Building a Solid Financial Plan Investing in Your Future: Building a Solid Financial Plan
Investing in your future is not just a prudent choice; it’s a necessity, particularly in the context of Australia's dynamic financial landscape. Making significant purchases like a home or car, or even affording a dream holiday, requires a strategic approach to saving. Understanding the value of foresight and preparation is the first step toward making your financial dreams a reality. - read more
Understanding Loan Calculators: A Practical Guide for Smart Borrowers Understanding Loan Calculators: A Practical Guide for Smart Borrowers
Understanding the loan application process can be quite challenging. However, with the right tools, it becomes much easier to navigate. One of these essential tools is a loan calculator. - read more
How to Boost Your Chances of Loan Approval How to Boost Your Chances of Loan Approval
The loan approval process can often seem complex and daunting, but understanding what it entails is the first step toward boosting your chances. In essence, loan approval is the lender's process of assessing whether you are a viable candidate for the loan you have applied for. This involves evaluating your financial history, current financial status, and the potential risks involved in lending to you. - read more
Avoiding Loan Rejection: How to Present Yourself as a Creditworthy Applicant Avoiding Loan Rejection: How to Present Yourself as a Creditworthy Applicant
Understanding the Debt-to-Income Ratio (DTI) is a crucial step toward solidifying your status as a creditworthy loan applicant. DTI is a key determinant used by lenders to gauge your ability to manage monthly payments and repay debts. It's essentially a numerical comparison between your total monthly debt and your gross monthly income, serving as a beacon of your financial health to potential creditors. - read more
Loan Management Tips for Australian Freelancers and Self-Employed Loan Management Tips for Australian Freelancers and Self-Employed
Freelancers and self-employed individuals in Australia often navigate a unique set of financial challenges. The unpredictable nature of income can make budgeting and long-term financial planning more difficult compared to those with a steady paycheck. As work comes and goes in fluctuating cycles, financial stability can sometimes feel elusive. - read more
The Power of a Good Credit Score: Tips to Maintain and Protect Yours The Power of a Good Credit Score: Tips to Maintain and Protect Yours
Credit scores play a crucial role in the financial journey of any individual, especially in Australia where they serve as a snapshot of your financial reliability. This numerical expression based on a level analysis of a person's credit files has a far-reaching impact on various aspects of financial borrowings. - read more
Top 10 Smart Borrowing Strategies for Australians: A Comprehensive Guide Top 10 Smart Borrowing Strategies for Australians: A Comprehensive Guide
Smart borrowing is crucial for individuals and businesses in Australia to manage their financial goals effectively. With a well thought-out borrowing strategy, you can optimize your finances, minimize costs, and achieve your financial objectives. - read more
Smart Borrowing in the Digital Age: Navigating the World of Online Loans Smart Borrowing in the Digital Age: Navigating the World of Online Loans
In today's digital age, the landscape of borrowing has evolved with the emergence of online loans. The convenience and accessibility offered by online lenders have made them an increasingly popular choice for Australians seeking financial assistance. However, it is essential to approach online borrowing with caution and make informed decisions to ensure smart borrowing practices. - read more
How to Avoid Common Mistakes When Applying for a Loan Online How to Avoid Common Mistakes When Applying for a Loan Online
Applying for loans online has become a convenient and efficient way to secure funds for various purposes. With just a few clicks, individuals can submit their applications and receive a decision within a short span of time. However, it is important to approach the online loan application process with caution to avoid common mistakes that could potentially affect the outcome of the application. - read more


Need Help Finding a Loan?
Find out now if you qualify and compare rates, offers and options from multiple lenders - without a credit check!
Loan Amount:
Postcode:
All finance quotes are provided free (via our secure server) and without obligation.
We respect your privacy.

Knowledgebase
Working Capital:
A measure of a company's short-term financial health, calculated as current assets minus current liabilities.


Quick Links: | Compare Loans | Bad Credit Loans | Finance For Self-employed | Low Rates | Free Loan Assessment