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Scam Reports Hit New Highs: Are We Doing Enough?

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

A surge in scam reports has highlighted ongoing challenges as Australians continued to lose significant sums to fraudulent schemes.

Despite efforts to combat scams, reports to the national complaints authority reached unprecedented levels in 2023/24.

The Australian Financial Complaints Authority disclosed in its latest report that over 10,000 scams were reported last year, marking an alarming 81% surge compared with the previous reporting period. While this escalation is troubling, David Locke, chief ombudsman for the authority, noted a decline was observed in the later quarters.

"This decline in reports is heartening, but it's certainly not time for complacency," Locke emphasized. Initiatives by both the federal government and major banks have been cited as contributing factors to the reduction in scam activities.

However, Locke warns that "there is still a long way to go" in effectively addressing and mitigating scams across the board. The authority encountered over 10,000 scam-related cases, resolving 70% within 60 days, showcasing a need for faster and more efficient processes.

The ongoing fight against scams was coupled with a rise in financial distress cases. Complaints spurred by financial hardship increased by 18%, highlighting struggles with home, personal, and credit card loans. Ineffective communication and subpar handling during hardship assistance processes were frequently cited grievances.

Locke conveyed concerns regarding the financial industry’s response to these challenges, stating, "Over the past two years, consumers have faced a record level of premium growth in both car and home insurance." There remains a noticeable scarcity of adaptive measures concerning suitable resources and supportive product frameworks.

This article draws information from a recent AAP-delivered update, outlining critical elements of the Australian financial landscape over the past year. Navigating the complex web of financial fraud demands concerted efforts-from improving customer service to designing products focused on resolving grievances swiftly.

Published:Thursday, 31st Oct 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

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Finance News

RBA Holds Cash Rate Steady Amid Inflationary Pressures

08 Dec 2025: Paige Estritori

The Reserve Bank of Australia (RBA) is anticipated to maintain its cash rate at 3.60% during the upcoming December 9 meeting, with projections indicating this rate will persist through 2026. This outlook marks a shift from earlier expectations of potential rate cuts in 2026, influenced by higher-than-expected inflation and a robust economic environment. - read more

APRA Implements New Cap on High DTI Home Loans

08 Dec 2025: Paige Estritori

In response to escalating property prices and accelerated credit growth, the Australian Prudential Regulation Authority (APRA) has announced a new regulatory measure to cap high debt-to-income (DTI) home loans. Effective February 2026, banks and authorized institutions will be restricted to issuing no more than 20% of new home loans with DTI ratios of six times or higher. - read more

ASIC Highlights Concerns in Rapidly Growing Private Lending Sector

08 Dec 2025: Paige Estritori

The Australian Securities and Investments Commission (ASIC) has conducted a comprehensive review of the private lending sector, revealing significant inconsistencies and deficiencies. This scrutiny comes in response to the sector's rapid growth, with private credit extending approximately $200 billion in loans, primarily to higher-risk real estate players and property developers. - read more

APRA's New Cap on High DTI Home Loans: What Borrowers Need to Know

30 Nov 2025: Paige Estritori

The Australian Prudential Regulation Authority (APRA) has announced a significant policy change aimed at mitigating risks in the housing market. Effective February 2026, APRA will implement a cap on high debt-to-income (DTI) home loans, limiting banks to issuing no more than 20% of new home loans with DTI ratios of six times or higher. This measure applies to both owner-occupier and investor loans, excluding new housing developments. - read more

CBA's Profit Marginally Up Despite Intense Mortgage Market Competition

30 Nov 2025: Paige Estritori

The Commonwealth Bank of Australia (CBA), the nation's largest lender, has reported a modest increase in its first-quarter cash profit, driven by robust growth in home loans and household deposits. The unaudited cash profit for the quarter reached approximately A$2.6 billion, marking a 1% rise from the previous two-quarter average and a 2% increase compared to the same period last year. - read more

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